When using the gate location advisor, the calculation was based on the surface mesh, which was initially created at the back of the software.  There is chance that the initial surface mesh was crash or in a bad quality that was creating the error, perhaps due to the geometry complexity or other factors. It is suggested creating the surface mesh manually, the fix the mesh if there is any error, and try the gate location advisor again.

If the error still occurs, another potential issue could be the normal vector of the mesh was opposite. Perhaps the surface mesh was not originally created in Studio. To fix the issue, when importing the surface mesh, especially if the mesh was from other software, we would recommend clicking the “Fix mesh” button, and return (exit).

With clicking the fix mesh function, the normal vector mesh will be automatically adjusted to the correct direction, and the gate location advisor should be able to work with it.