若發生此問題，請先開啟安裝 iSLM 的伺服器電腦，並於工作管理員中確認 file.exe 是否正常執行。當電腦處於登出狀態時，該程式可能會被強制關閉，進而導致檔案上傳功能異常。若發現 file.exe 未啟動，可至 iSLM 安裝目錄下的 server 資料夾中手動啟動該程式。

另外，當近期站台有新增 HTTPS 設定時，請確認 Server 電腦的 8001 Port 是否正常運作。可於安裝 iSLM 的電腦上開啟任意瀏覽器，並於網址列輸入 $IP:8001/Version 進行測試。若網頁顯示 ERR 或無回應，表示 8001 Port 異常，需檢查並開通該電腦的 8001 Port，以嘗試修復此問題。

若網頁回傳 {"message":"1.0"}，則代表 File Server 運作正常。此時，請進一步查看 iSLM 的 runtime Log，以確認問題發生的具體原因。Log 檔案可於安裝目錄下的 runtime\logs 資料夾中找到。

If you encounter “Connection Failed” errors when using iSLM, please provide a screenshot of the error message for further investigation.

Additionally, if you see the message “Failed to fetch data. Please try again later.” on any page, it may be caused by network latency, which can prevent some APIs from fully loading. Please try refreshing the page to resolve the issue. If the error persists after multiple refresh attempts, please contact the IT department to check whether the iSLM server is functioning properly.

When the iSLM License expires, only the Administrator can log in to iSLM; other users will be unable to access the system. In terms of functionality, all features under System Settings will remain operational. However, the Solutions and Mold Tryout management functions will be limited to viewing existing project data only—uploading, editing, or deleting data will not be possible. Additionally, the Project Sync feature will be hidden and unavailable.

Currently, for projects bound with the Project Sync feature, you can customize the upload and download schedule, as well as set the frequency for uploads or downloads. However, please note that if a project is uploaded manually, the automatic scheduling feature is not supported.

After you bind a project for synchronization through the iSLM Project Sync program, you can go to the Project Sync page and click Settings & Tools > Settings. In the Sync Time Setting section, you can configure the project to upload or download at specific times of the day, or set it to occur at regular hourly intervals.

*For more information, please refer to section “5.1 Project Sync” in the iSLM Help documentation.

若遇到此問題請更新 iSLM 憑證，以下為更新步驟說明:

– iSLM 及 iSLM-DB 更新步驟：​

• 關閉 iSLM 及 iSLM-DB 所有服務​
• 下載 iSLM Private Key 附件更新檔案​
• 將其中的 data.dat 更新到 iSLM 安裝目錄的 data 資料夾

                 –  預設安裝目錄為：C:\Moldex3D\iSLM\data​

• 將其中的 islm-root-ca.crt、islm-mongodb.pem 更新到 iSLM-DB 安裝目錄的 certs 資料夾​

                  –  預設安裝目錄為：C:\Moldex3D\iSLM-DB\certs​

• 重啟 iSLM 及 iSLM-DB 的所有服務

– iSLM Agent 更新步驟（如有安裝時才需更新）​

• 關閉 iSLM Agent 服務​
• 將其中的 data.dat 更新到 iSLM Agent 安裝目錄的 data 資料夾​

                –  預設安裝目錄為：C:\Moldex3D\Remote Client\data​

• 重新啟動 iSLM Agent 服務

* 當初次安裝 iSLM 時，需額外進行以下設定:

• 打開 iSLM-DB 安裝目錄，進入 tools 資料夾，以系統管理員身份執行 CreateAccount.exe 程式
• 啟動 Moldex3D iSLM Database Server​

                –  可以在「開始」選單中找到該應用程式

                –  也可以透過工作管理員手動啟動該服務

• 打開 iSLM 安裝目錄，進入 tools 資料夾，以系統管理員身份執行 default_db.exe 程式​
• 嘗試啟動所有 iSLM 服務

You can upload the CAE project to the iSLM platform by clicking the Upload button on the Moldex3D page under the iSLM Solutions function. Multiple CAE projects can be uploaded within a single solution, and you can also manage all projects from this page. By clicking the More button on any project, you can view and verify the results of each analysis run.

When a Mold Design Discovery report cannot be generated, you can check the reason in the field. The possible reasons for failing to generate the report are as follows:

1. Model-related issues:

2. No comparable projects found:

3. Other issues:

When using the Gate Design Discovery function, the system provides a recommended list of gate designs ranked by similarity based on the uploaded model file. The similarity is calculated by filtering projects whose volume, three-dimensional dimensions, and thickness are within ±10% of the uploaded model, and then further computing the similarity. The top 20 most similar projects are selected to generate the gate recommendation list.

To use the Project Sync feature, users must first download the iSLM Project Sync app. After logging in, users can return to the iSLM Project Sync page, click the Add button, and bind the folder they want to sync. Once this is completed, clicking the Sync button will start the synchronization process. The iSLM Project Sync app will display the sync status.

In addition to manually syncing by clicking Sync, users can also set the sync frequency or specific times for automatic synchronization in the Settings feature. Once configured, iSLM will automatically perform synchronization at the specified time each day, or at a set interval of every N hours.

When an external site needs to access iSLM data via API, it can use the SSO (Single Sign-On) login mechanism (by entering its own account and password) for identity authentication. This allows the API to retrieve data on behalf of a specified user. After logging in, the user will be clearly informed of the external site’s details, including the URL, IP address, or a customized logo. This login function is used solely for identity verification, so after a successful login, the user will not be redirected to the iSLM site. Instead, they can return to the external site and continue their original operations.

*Users can retrieve a new password or obtain information on how to change their password through the “Forgot Password?” feature.